Refund Policy
Effective: September 22, 2026
Before provisioning
If a payment cannot be matched to an order or a server cannot be provisioned, contact support so the payment can be reviewed. Eligible refunds are handled through the original payment method when reasonably possible.
After provisioning
Hosting resources are digital services allocated after payment confirmation. Refunds are not automatic once a server has been provisioned and resources have been reserved. Requests may still be reviewed for duplicate charges, billing errors or a service failure attributable to DOBERTO HOST.
Renewals
Renewal payments extend the existing service period after confirmation. Contact support promptly if you believe a renewal was charged or approved in error.
Abuse and policy violations
Suspension or termination caused by prohibited use, abuse, security incidents or violations of the Terms of Service may not qualify for a refund, subject to applicable law.
How to request review
Contact support with your account email, order number, server name and transaction reference. Do not send passwords, API keys or other secrets.
Nothing in this policy limits rights that cannot legally be waived.
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